Introduction to Credit Control & Collections
Course Description
The introduction to Credit Control and Collections course is designed for Credit Union and building Society consumer lending staff who require practical and legal knowledge of Credit Control and Collection practices.
Course Outcome
This course will equip you with the theory, knowledge and skills to provide operational support to organisations dealing with Credit Control and Collections in regards to arrears, over limit and overdrawn accounts. The strength of this course, apart from satisfying adult learning principles is that our training can be applied in an everyday workplace environment.
Who should enrol?
This course has been designed for currently employed Credit Union and Building Society collection staff that may have:
- already have some lending experience;
- have less than six months, or part time equivalent, collections experience; or
- a need to meet their organisations APRA requirements by completing a Credit Control course
Course Outline → Enrol Now → Workshop Schedule →