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Why Choose FutureStaff?

FutureStaff has been a provider of quality training and assessment services to the Financial Services Industry since 1989 and is the leading financial services education, Traineeships and recruitment solutions provider. FutureStaff is a Group Training Organisation (GTO), Registered Training Organisation (RTO) and is dedicated to providing new employees with a professional development pathway.

The FutureStaff Traineeship Program has achieved some excellent results including:

• National trainee of the year winner
• Western Australian trainee of the year winner
• NSW trainee of the year winner

What traineeships are available?

FutureStaff's Traineeship Program combines practical on-the-job experience with a flexible self paced work based study component.

Dependent on state funding priorities, traineeships may be available in:

• Certificate III & IV in Financial Services *
• Certificate III & IV in Business *
• Certificate IV in Business (Frontline Management) *

FutureStaff manages the quality of the Trainees training and provides pastoral care while they are placed with host employers. This training is nationally recognised and accredited as per industry standards.

What are traineeships?

Traineeships are an employment opportunity to complement and increase flexible staffing with funding provided by State and Federal Governments and are part of Governments initiatives to:

• Assist businesses to obtain skilled employees
• Save money through free recruitment and subsidised training
• Support applicants to gain paid employment and training simultaneously.

How can Traineeships benefit your organisation?

• Free Recruitment
• Industry relevant training
• Subsidised training customised to meet your workplace needs
• Training conducted in the workplace and designed to minimise disruption to your business
• Available all year round
• Trainees are managed by FutureStaff under a training contract

Eligibility requirements for host employers?

• Have a supervisor available to oversee trainee
• Workplace committed to supporting training needs
• Be prepared to allow learners to spend approximately 3 hours per week (averaged over each 4 week period) away from routine work to complete their self-paced learning.

How traineeships will benefit your employees?

A Traineeship offers your employees the opportunity to:

• Learn new skills
• Further develop existing skills
• Gain a nationally accredited qualification upon completion
• Choose a career path through accredited qualifications
• Identify further training needs.

Traineeships are accepted by the Australian Industry as an effective way of developing employees by providing nationally recognized training.

What will I be doing in the Traineeship?

Task range varies according to the Type and Level of Traineeship and also will depend on the particular organisational structure of the Host Trainer.

For example:

• Cert III Financial Services (Customer Service, plus Lending). You will develop skills in financial or insurance administration, customer service, communication skills and accounting procedures. These traineeships offer the skills to work in a variety of financial institutions including credit unions, finance companies, and insurance and accounting firms.
• Cert III Business (Office Administration). You will learn administrative skills such as mail and record handling, phone and reception, computer skills, customer service, book keeping and team work. These skills can lead to employment opportunities in office work in a wide range of Industries such as Legal, Finance & Insurance, Technology, Marketing and more.
• Cert II/III Telecommunications (Call Centre). You will cover the competencies needed to further your career in the Call Centre industry such as processing customer data in a call centre environment, receiving incoming calls and making outgoing calls, provide support & assistance to customers, complaint handling and occupational health & safety practices.

How do I get a Traineeship?

You need to satisfy the eligibility criteria.

• You must display a willingness to learn and commit to both the on-the-job practical element and the work-based training component of the Traineeship.
• You must provide FutureStaff with a copy of your resume and attend at least two interviews. One with FutureStaff and one with the host trainer.

Upon successful completion of the second interview you will be required to attend an Induction where the documentation necessary for your traineeships registration will be discussed and completed. You will be required to enter into an agreement with FutureStaff and your State Department of Education.

Eligibility Requirements for Prospective Candidates

• Keen, well presented and good communicators
• Australian Citizen or permanent resident
• Willing to commit to the traineeship agreement. Traineeship duration is between 12-24 months full time dependant on type and the state in which you are employed.
• Must not have completed a qualification equal to, or above a Certificate III, in any discipline. For example, completed Cert III, Cert IV, Diploma or Degree in any discipline will make you ineligible. Exemptions may apply if qualification commenced within 2 years of leaving School.

You may be deferred from study or studying part-time outside of office hours as long as these studies are not related to Financial, Insurance or Business Services. If studying outside the traineeship, your course completion must not occur before completion of the traineeship year).

What is the expected workload?

Like all vocational employment training, successful completion depends on demonstrating your competency at the work place. You will be required to complete a number of "units of competency" but you won't need to attend lectures or read a lot of theory that doesn't relate to your work and career.

Participants in the program select the range of competencies (as per qualification requirements) they wish to attain and then learn and demonstrate these competencies in the workplace. The heart of the program is competency-based assessment. The emphasis is on giving you opportunities to demonstrate your competence. As a vocational "competency based" qualification, the focus is on your ability to apply your workplace knowledge to the issues raised in the study material, on the application of your practical work experience and problem solving.

For this reason, there is a practical component and a range of activities included in the completion of projects. The program makes extensive use of workplace projects. Workplace projects are defined, planned, and evaluated workplace activities where the participant attains and demonstrates specific competencies. Ideally, the workplace projects will be "real" work that will enhance the effectiveness of your team or the organisation in some way. They can also be a research or theoretical study if that is an appropriate demonstration of a unit or units of competence.

What is Group Training?

Group Training is an arrangement where a Group Training Organisation employs Australian Trainees and hires them to other businesses, called host employers, while they are undertaking their training. The Group Training Organisation acts as the primary employer and:

• carefully selects the Australian Trainee.
• manages the training.
• takes responsibility for all paperwork connected with wages, allowances, superannuation, workers compensation, sick/holiday pay and other employment benefits.
• Offers support and performance management during the traineeship
• is an equal opportunity employer

Group Training provides a cost-efficient and administratively simple way for small to medium sized businesses to hire Australian Trainees when this might otherwise not be possible. It also creates quality employment and training opportunities for young people and provides a breadth of experience gained in a number of different enterprises.

Group Training Organisations operate across Australia. Some specialise in servicing a particular industry, while others may cater for an entire region, covering many industries.

Where can I download a copy of the Timesheeet?

A copy of the Timesheet can be found here.

Like To Know More?

For more information on how we can find an enthusiastic, career starter with the drive and commitment to learn on the job, for FREE, Contact Us or call our Customer Care Centre on 1300 559 666 to speak to a qualified consultant today.

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